解答 · 帮助
我们听见的每一个问题，都在这里有答案。
我们与团队最常被问起的全部问题 —— 关于鲜煮、配方、剂量、配送。新的问题不断加入。
- 每瓶含多少胶原蛋白？
- 它有两种剂量，皆为同一锅完整鲜熬：每瓶 100 毫升 7,500 毫克 ——「日常款」，我们推荐的足量之选；以及 15,000 毫克的「旗舰款」，最为慷慨。旗舰款是更多胶原，而非更强效果 —— 超过一定量，多出来的是诚意，而非额外作用。两款含量均经独立实验室检测，报告可索取。
- 汤液和胶冻有什么区别？
- 同一瓶，不同温度。冷藏一夜后凝成丝滑可勺的胶冻；常温则保持温润芬芳的汤液，可直接从瓶中喝下 —— 无需加热。剂量与配方完全一样，口感由你决定。
- 为什么它会凝成冻？
- 因为它只有胶原蛋白。冷藏时，从鱼鳞中熬出的胶原会自行凝固 —— 不加琼脂、不加果冻粉、不加吉利丁。置于常温又会化回汤液，而加了琼脂或吉利丁的冻绝不会如此。那一抖、那一化，正是瓶中是真正胶原、别无他物的证明。
- 你们有水解胶原蛋白肽饮品吗？
- 有 —— 50 毫升一支，含 7,500 毫克 I 型胶原蛋白（胶原蛋白肽与三肽），另加维生素 C。现已开售，以一个月为单位：30 支，分 3 盒装、每盒 10 支，订阅方式与胶原冻相同。它与市面上多数肽饮的分别，在于起点：整片深海鱼鳞送到我们自家的厂房，在那里用木瓜蛋白酶水解。多数胶原饮是从原料供应商那里整袋买来水解胶原蛋白肽粉，再调进果汁 —— 整片鱼鳞从未进过他们的工厂。完整配料：水、鱼胶原蛋白（鱼鳞）、浓缩荔枝汁（12%）、抗坏血酸（维生素 C）（0.16%）、β-环糊精、三氯蔗糖（许可甜味剂）。
- 肽饮比胶冻更好吗？
- 不。反过来也一样：它也不是比较差的那一种。水解会把胶原分解成更短的肽链 —— 这本来就是「水解」的意思 —— 但更短的肽链并不等于更好的结果。两款每天同样是 7,500 毫克 I 型胶原蛋白，来自同一批深海鱼鳞，也在同一间厂房做出来。诚实的差别只在形态：冻是 100 毫升，靠自身胶原凝固，因为里面只有胶原；肽饮是 50 毫升，把整片鱼鳞水解开了，所以不会凝，一口就能喝完。两种形态，同样的胶原 —— 选你真的能坚持 90 天的那一种。
- 胶原冻和肽饮，我该选哪一种？
- 你能喝得完的那一种。两款每天都是 7,500 毫克 I 型胶原蛋白，来自同一批深海鱼鳞、同一间厂房，都以一个月为单位出售，也都可以按月订阅。不同的只是形态。冻是完整的一锅，100 毫升，冰镇后用汤匙吃，或直接对瓶喝 —— 它靠自身胶原凝固，因为里面除了胶原什么都没有。肽饮是 50 毫升，把整片鱼鳞水解开了，所以不会凝，早上起来一口喝完。喜欢那份仪式感、或是拿来送礼，就选冻；不想用汤匙慢慢吃，就选肽饮。看看日常款胶原冻，或胶原蛋白肽饮。
- How does it compare to marine or bovine collagen?
- Beyond Collagen+ is a fish scale collagen — a specific type of marine collagen. The bigger difference is not the source but the processing: most marine and bovine products are hydrolysed into peptide powders, while ours is the whole collagen, brewed fresh and never stripped down — which is why it sets into a jelly on its own. Beyond that, what matters is dietary fit (fish scale suits halal-conscious buyers; there is no added gelatin of any origin), sustainability, and what else is in the bottle. We have written it all out honestly — see fish scale vs marine vs bovine collagen.
- Does it taste fishy?
- No. Properly processed fish scale collagen has effectively no taste of its own — what you taste is the brew: pandan, lemongrass, longan, and red dates. A fishy aftertaste in collagen drinks is a function of processing quality, not the fish. Customers who have tried other collagen drinks and stopped because of the taste consistently mention that ours is different.
- What is the shelf life?
- Three months from brewing day, refrigerated or at room temperature, away from sunlight. The expiry date is printed on every bottle. We chose three months deliberately — most powdered collagen claims twelve to twenty-four months by drying out at high temperatures, which the collagen survives but the herbs do not. Fresh-brewed costs us shelf life and gives you a bottle that still tastes of the brewing day.
- 多久会看到效果？
- 因人而异，也不是一夜之间的变化。胶原蛋白为身体提供生成自身胶原的原料 —— 它是食物，而非速效之法 —— 因此坚持远比任何单独一瓶重要。建议给它 90 天、尽量每天饮用。有人察觉得早些，有人晚些，都很正常。
- 除了鱼鳞胶原，还有什么成分？
- 六种鲜煮原料：深海鱼鳞胶原、枸杞、龙眼、红枣、香茅、香兰叶。蜜冰糖款另加少许蜜冰糖，无糖款则不含糖。仅此而已 —— 无防腐剂、无合成香精、无人工色素。
- 是否清真（halal）？
- 原料来自清真认证供应商，并通过 HALVEC 验证。JAKIM 认证正在申请中 —— 请先通过 WhatsApp 联系我们了解最新状态。
- 怀孕或哺乳期间可以喝吗？
- Beyond Collagen+ 由家庭厨房中常见的食品级原料制成 —— 鱼鳞胶原与中药草本。即便如此，其中一味草本（枸杞）在孕期有传统上的慎用提醒，我们也不就孕期作任何健康声称 —— 因此孕期或哺乳期间饮用前，请先咨询医生。
- Is it suitable for diabetics?
- The No-Sugar version contains no added sugar — only the gentle natural sweetness of the brewed longan and red dates. The Sugar version contains a small amount of honey rock sugar (蜜冰糖) and is best avoided if you are managing blood sugar tightly. As with any food choice for diabetes management, please consult your doctor before adding it to your routine; the No-Sugar variant is the lower-glycaemic option.
- 蜜冰糖款与无糖款有何不同？
- 配方与剂量完全相同。蜜冰糖款加入少许蜜冰糖 —— 粤式中药煲煮中常见的传统甜味来源；无糖款则完全不含糖。两款都能尝到草本风味，蜜冰糖款入口更圆润温润。
- 鱼源在哪里？
- 采自深海鱼鳞，永续取材。鱼肉供应本地市场，鱼鳞 —— 通常作为废料处理 —— 由我们萃取使用。所得为第一型胶原蛋白，与人体肌肤与结缔组织中最丰富的胶原类型相同。
- 什么时候喝最好？
- 建议晨起空腹饮用，最好在第一餐前一小时 —— 这是滋补汤饮的传统喝法，也让这份仪式更简单。每天一瓶 100 毫升即可，多喝并无益处。可搭配富含维生素 C 的食物一起。
- 需要搭配维生素 C 一起喝吗？
- 搭配更好。身体在利用这类食物提供的原料生成自身胶原时会用到维生素 C，因此饮用时配上富含维生素 C 的食物 —— 一点柑橘、一块水果 —— 是个好习惯。这并非必须，也无需额外补充剂；天然食物就足够。
- 需要冷藏吗？
- 常温避光存放即可，三个月保质期内皆稳定。冷藏会让它凝成胶冻形态，热带气候下也更清凉适口。两种形态效果相同 —— 选择只关乎口感。
- 可以加热喝吗？加热会破坏胶原蛋白吗？
- 不会 —— 加热并不会破坏胶原蛋白。大多数人直接冷藏舀冻吃，或从瓶中直接喝下，完全无需加热。若喜欢温热，可加点热水冲成温润的滋补饮：瓶中的胶原本就是鲜熬的食品级蛋白，装瓶时已在约 115°C 下高温灭菌，一杯热饮远比它经历过的工艺温和。加热只是把凝成的冻化回常温下的汤液 —— 改变的是温度，而非胶原。
- Can I take it with other supplements?
- In general, yes. Collagen peptides do not interact strongly with most vitamin or mineral supplements, and many customers pair Beyond Collagen+ with vitamin C (which the body uses in collagen synthesis). We would suggest spacing it from heavy iron supplements by an hour or two, since iron and amino acids can compete for absorption. If you take prescription medication — especially blood-thinners or thyroid medication — please check with your doctor before adding any new supplement to your routine.
- What if I miss a day?
- Just resume the next day. Collagen replaces what your body is slowing to produce after thirty — the rhythm matters more than any single missed day. Three months of mostly-daily use will tell you more than three months of perfectly-daily use. If you have missed several days in a row, simply pick up again; there is no need to double up the dose to catch up.
- What awards has Beyond Collagen+ received?
- Five at last count: Beauty Insider Singapore Best Collagen 2024, the AEEFJ Asia Golden Star Product Award 2024, the Malaysia Book of Records for the most fresh-brewed collagen sold in a single month, the Natural Health Awards Gold Winner 2023, and the BabyTalk MamaPapa Awards 2024. The full set is on the awards strip on the homepage.
- Is the dosage independently verified?
- Yes. The 15,000mg per 100ml bottle was confirmed by an independent laboratory analysis. The full report is available on request — write to info@bcollagenplus.com and we will send it.
- Where is it manufactured?
- In Kuala Lumpur, Malaysia. The brew is made in small batches at our Kuala Lumpur brewery and bottled within hours of brewing day, then shipped from there to customers across Singapore and Malaysia.
- Is it KKM/NPRA registered?
- Beyond Collagen+ is classified as a botanical beverage under Malaysian food regulations, which sits outside the KKM/NPRA health-supplement notification framework. The product complies with the Malaysian food-safety standards applicable to that category. We do not claim KKM/NPRA registration because, for this product class, it does not apply.
- 每月订阅怎么运作？
- 订一盒（30 瓶，一个月份量），之后每月自动续订，价格为单次购买的 78 折。您可在账户中随时暂停、跳过或取消 —— 无须打电话、填表或解释原因。
- 可以在 Shopee、Lazada 或 TikTok Shop 上购买吗？
- 可以 —— Beyond Collagen+ 在以上三个平台均有销售，定价与本站一致。区别在于：本站支持订阅（电商平台不提供），并有 Angel 客服助手 —— 网站与 WhatsApp 上 —— 随时如实解答疑问。
- Do you ship to both Singapore and Malaysia?
- Yes — we ship to addresses across both Singapore and Malaysia, with free shipping in both markets. Pricing is auto-detected: visitors from Singapore see SGD, visitors from Malaysia see MYR. Orders typically ship within 7 working days from our Kuala Lumpur brewery, with delivery 7–14 days after that.
- What payment methods do you accept?
- All major credit and debit cards through Shopify Payments — Visa, Mastercard, and American Express. Additional payment options that Shopify supports for your country may also appear at checkout.
- What's the return policy?
- Because the brew is fresh and short shelf life, we do not accept returns once a delivery has been received. If anything is wrong with your order, we will make it right — reject the delivery at the courier, or write to info@bcollagenplus.com. Full details on the refund policy page.
还有疑问？欢迎通过 WhatsApp 联系我们，或问问 Angel —— 我们的客服助手随时如实解答。