Contact
Talk to a person
There is no call centre and no ticket queue. Message us and someone who knows the product answers — usually within a day, and honestly, including when the honest answer is that our jelly is not what you need.
How to reach us
- +60 16-217 6867WhatsApp
The fastest way to reach us, and the one most customers use. Questions about the jelly, an order, or whether it suits you.
- info@bcollagenplus.comEmail
Better for anything that needs a record — order issues, the laboratory report, wholesale and partnership enquiries.
- account.bcollagenplus.comManage your subscription
Pause, skip, change the delivery date or cancel — all of it self-service, without having to ask us first.
When we reply
Messages are answered by people, in Singapore and Malaysia hours. Outside those, we will get to you the next working day rather than leave a bot to guess.
Before you write
A lot of what people ask us is already answered plainly, including the awkward ones — whether it works, how long it takes, and what we cannot claim.
Read the FAQ